To ensure you have peace of mind, we wanted to update you on some measures we have in place to provide you with extra flexibility and confidence.
We have a range of exciting Australian and New Zealand tours now available. Due to the uncertainty around Covid-19 and when and where you can travel we’re inviting you to make a booking with no obligation and without paying any deposit for any of our 2021 Tours.
When we are certain a tour can depart we will contact you to confirm if you would still like to go ahead.
At that point, you can change your mind without incurring any cost. Our team is available to help you with any questions and for more details on this offer, so whenever you feel comfortable to travel again, we will be here for you.
Our operating terms and conditions still apply when you confirm your booking.
Once a tour is confirmed we will ask you for either an interim payment or full payment.
At this point you may choose to cancel with no penalty. Once payment has been made our tour terms and conditions apply.
Farm and Leisure Tours is committed to providing you with a safe travel environment. We provide all our clients with individual hand sanitisers and allow for social distancing on the coaches when travelling.
Our coach operator follows all covid-19 government guidelines on cleaning and sanitation processes when you are travelling on their coaches.
We welcome you to wear a face covering, however this is not mandatory on a chartered coach.
We ask that you follow the 10 golden rules as provided by https://covid19.govt.nz:
COVID 19 – ADDITIONAL CANCELLATION TERMS & HEALTH, SAFETY & WELLBEING
(Including but not limited to COVID-19)
If a tour is unable to depart due to Covid-19 travel restrictions, travellers will receive a full refund or an equivalent credit less any unrecoverable costs including administration and supplier cancellation fees.
If travel restrictions are imposed during your tour, Farm & Leisure Tours will use its best endeavors to obtain refunds and/or credits on unused portions of the itinerary from suppliers. In all cases, Government imposed restrictions must be adhered to.
In the case of a traveller being unable to continue on the tour due to COVID-19 symptoms or diagnosis, Farm & Leisure Tours will do all possible to assist travellers to return to their original point of departure, however travellers will be responsible for any additional costs and government and medical advice will override this responsibility.
If any traveller presents with symptoms of COVID-19, is diagnosed with COVID-19, or has been in close contact with anyone who has been diagnosed with COVID-19 within the past 14 days, they will not be accepted on the tour without providing a negative COVID-19 test received within the past 72 hours.
Travellers are responsible for advising Farm & Leisure Tours tour manager as soon as possible if they feel unwell before, during, or after the tour.
Any traveller presenting with any COVID-19 symptoms on tour agrees to consult a doctor and isolate from the tour while awaiting medical clearance. Any unwell traveller must provide medical clearance before re-joining the tour.
Travellers are responsible for all associated costs and government medical advice must be followed at all times.
To ensure you have peace of mind, please read our COVID-19 update.